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moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

    • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
    • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
    • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
    • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Rates and Charges”
    Our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.

    Should the move require additional movers this will be charged accordingly at $70 per hour per mover including GST.

    Depot travel is calculated at the same rate and is also charged in 15-minute increments.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

    1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
    2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
    3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
    4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
    5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
    6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
    7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
    8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
    9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
    10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
    11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 4-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
    12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
    13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Read our reviews

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Contact Us

Hire a team of professionals,
hire Brisbane Removalists!

From your first contact to the completion of your move, Brisbane Removalists’ state of the art systems and hands on approach will monitor, guide and assist every step to insure you’re completely satisfied with our removal services.

Our movers are trained to national standards. We care about your belongings and to us, every piece of your furniture is fragile. Our priority first and foremost is to make sure your furniture is handled with care from start to finish.

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(07) 2112 4621

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Urgent Last
Minute Moves

Friday, April. 26th

Morning:
  • House or Unit move 1 – 3 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move

  • Details correct at time of posting

Saturday, April. 27th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move

  • Details correct at time of posting

Monday, April. 29th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move

  • Details correct at time of posting

Tuesday, April. 30th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move

  • Details correct at time of posting

Wednesday, May. 1st

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move

  • Details correct at time of posting

Thursday, May. 2nd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move

  • Details correct at time of posting

Friday, May. 3rd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move

  • Details correct at time of posting

Saturday, May. 4th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move

  • Details correct at time of posting

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​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Read our Reviews

Read Our Reviews

Tommy
Tommy
1713832028
I highly recommend Brisbane Removalists. Bruno and Andre were both polite and professional. They worked hard loading and unloading, got the job done much faster than I expected. Bruno's driving between the two locations in wet weather conditions was very safe and cautious. I'm very impressed with the team and will be using Brisbane Removalists for any future moves.
Joseph Colwell
Joseph Colwell
1713829977
Eileen and her team are absolute lifesavers. After being let down big time by another removal company, Eileen was able to send a team of 3 movers within 30 minutes of me contacting her on a Friday afternoon. Jesus and his team worked well into the night to ensure my move was completed, and provided exceptional service and care when packing and unpacking my goods.I would recommend Brisbane Removalists to anyone. Eileen displayed extreme empathy to the situation my removalists left me in, and was only too willing to assist me.Thanks team, you are a god-send.
Papple Papple
Papple Papple
1713670977
Brisbane Removalists were wonderful. Communication was spot on. Marlon and Bruno were absolute champions on the day of moving. So helpful and pleasant. Giving my dogs lots of love helped as well! Thank you. Will be using again for sure.
David Mackie
David Mackie
1713431568
On time, great price and great service.
Thomas4D
Thomas4D
1713346166
Great movers we had another mover not turn up the morning they were booked and Brisbane removalist saved the day same price and short notice smooth move, great service happy to recommend to other
Jodie Trembath
Jodie Trembath
1712643798
Jesus and Miguel were fantastic. Fast, cheerful and nothing was too hard. I would definitely recommend to others looking for high quality, well priced removalists.
Anthony Briggs
Anthony Briggs
1712391421
Can’t recommended Brisbane removalists enough,Miguel and Gauspo were super friendly and more than happy to help. Although our move was down the road to another unit, they loaded up with my help and moved everything to the new place in an hour and a half ! All while being careful and respectful of our items. Very competitive pricing even for a Saturday move.Unreal job boys!
Tony Scarcia
Tony Scarcia
1712359900
Once again, a great experience. I felt ill the morning of the move so I rang Eileen to postpone and she was amazing. Ended up moving on the same day because I felt better. Andre and his workmate were very professional, and very careful with our household items. I’ve used Brisbane removals probably four or five times now and I will not go anywhere else.
Russell Edwards
Russell Edwards
1712207491
Christian and Michele worked very hard and got the job done with a minimum of fuss. First time I have used Brisbane Removals. Very professional and impressive. Well done all!
Leesh S
Leesh S
1712191506
The Brisbane Removalists team were a pleasure to deal with. Excellent communication from the very beginning. The team onsite were careful and packed the truck so well, we had full confidence in their methods throughout. Moving from a Queenslander to a split level house with plenty of stairs and tight corners, nothing was too tricky. Highly recommend their services :)
Lea
Lea
1712023940
Vanderson and Santiago are the best removalists we have ever experienced! Thank you to them both!!!
Alecia McKenzie
Alecia McKenzie
1711501001
We had André and Bruno for our move today and they were absolutely fantastic.They were both very friendly and worked fast and efficient, even in the pouring rain. We cannot thank them enough for their hard work and care moving our belongings to our new home!Eileen was also lovely to talk to when calling to get a quote and organise the booking. I would highly recommend Brisbane Removalists for anyone looking to move!
Thanh Nguyen Lan
Thanh Nguyen Lan
1710807676
Very professional and highly recommended for everyone who want to move a house hassle-free.
Chris Schutte
Chris Schutte
1710481201
The 3 man Team was awesome and supper careful with the furniture. They were on time and communicated with me every step of the way. Eileen was supper with her support and communication to ensure the booking time and supper great advice on how to expedite the move. All and all a super experience!
Oscar Ziolek
Oscar Ziolek
1710235606
Best removalist ever experienced!
Alan Brown
Alan Brown
1709966676
The guys were amazing.
Kelly Menses
Kelly Menses
1708598598
The Team from Brisbane Removalists were efficient and friendly from the first phone call to book in our move.The guys on the day were punctual, polite and efficient. Would highly recommend.Thankyou for a great move.
Diane
Diane
1708567314
AAA. Eileen, Rod and all staff were very helpful with the packing, removal,storage, and handling of the furniture and goods in our large 5 bedroom home and delivery to our new home. The fees were very reasonable and everybody were always pleasant. If you ever need to move house then give Brisbane Removalists a call and I am sure you wil not be disappointed with the their help.
Angela Fratar
Angela Fratar
1708465123
We always use Brisbane Removalists as they are the best no problems with booking always turn up on time and fast and professional move they make us have less stress with moving a big thank you to the boys Nathan and his partner very friendly and got the job done very happy repeat customers.
Margot Henry
Margot Henry
1708389070
Brisbane Removalists made our move so easy! Right from the booking process to the day of the uplift. We had excellent packers which really made a difference and the two removalists the day after were superheroes! Thanks for reducing much of the stress of moving. I would use this service again for sure.
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